Support Center

Check out the FAQ or our “Support Knowledgebase” for answers to your questions.

SYSTEM OVERALL STATUS: 100%

System Requirments

Live Support

System Knowledge

How can we help you?

mail SCHEDULED MAINTENANCE:  On 03/21/2017 (Tuesday) – 03/22/2017 (Wednesday) We will be performing system maintenance to improve DPT’s Online service. During this time, you may be unable to access certain features on your account profile page.   [Expected Service DowntimeMinimum]


System Status

Knowledgebase

Please don’t forget to check out our FAQs before you post a question in the forum or before contacting DPT, try to search for the keywords related to your issue as it is possible there is an answer in the forums already.

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Live Agent Support

Please don’t forget to check out our FAQs before you post a question in the forum or before contacting DPT, try to search for the keywords related to your issue as it is possible there is an answer in the forums already.

System Requirements

We recommend Mozilla Firefox, Google Chrome or Internet Explorer 10 or later.

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website

Customers who use older browser versions or choose to use another browser or a beta version of a browser, may experience visual or functional difficulties with some pages of our web site.

*We do not specify version levels for Firefox, Chrome or Internet Explorer 10 and above, beyond what is stated below. These browsers use the automatic update methodology for continuous updates which means updates may occur rapidly and un-announced. However, these browsers all are based on current W3C guidelines and specifications and pass the stringent ACID tests for browser compliance.

The Minimum Browser Requirements for DPT Testing Center
interfaces are as follows:

Updating your browser is easy. Be sure to read your system

requirements before updating, since an older computer may not have enough memory to support the new browser. Updates are used to correct issues with the existing browser, as well as to add new or enhanced features. Click, or copy and paste, the appropriate link below to the URL address window for the latest updates.

Update your Browser 
ie Internet Explorer: http://www.microsoft.com/windows/ie/download/default.asp
firefox Firefox:
http://www.mozilla.com/firefox/
chrome Google Chrome: https://www.google.com/intl/en/chrome/browser/

otherHardware Basics:

Your computer hardware and operating system must allow you to run and use one of the operating systems and Web browsers discussed below. We recommend a machine with at least 128MB of RAM.

 

displayDisplay:

Your monitor should allow you to view a 800×600 pixel image, without scrolling. For best results, we recommend a display with at least 1024×768 resolution and 32-bit color.

audio (2)Audio:

If you want to listen to audio recordings on DPT, your computer needs the ability to play voice-quality sound (via speakers or headphones).

internetInternet Connection

To use DPT Services, your computer must be connected to the Internet. Connecting via a proxy device is acceptable. However, the proxy device must obey the HTTP/1.1 protocol, including all caching and anti-caching directives. We recommend a connect speed of 56Kbps or faster.

windowsOperating systems and browsers

Note: You should always keep your computer up to date with the latest available operating system and browser patches. Running without the latest patches is hazardous, and it may prevent certain DPT features from working properly


Note: If your Windows computer is administered by your organization, you may not be able to access Compatibility View Settings or remove dialysispracticetest.com from the list of affected domains. Please contact your administrator or helpdesk as they may have used a Windows group policy setting to set this parameter for you.

App Requirments

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STUDY ON THE GO OR RELAXING AT HOME

With a database of over 800 CCHT/CHT practice questions with Rationales and Definitions! Your account will now
sync on all of your devices! (Laptops, Desktops, Tablets, Android & iPhone.)


 

Android App

Additional information

Updated
November 9, 2015
Current Version
1.3
Size
4.0M
Requires Android
4.0 and up
FREE

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Suggestions

commentsDPT Testing Center provides a study environment that mirrors the content, format and process’s of the actual CHT/CCHT/CCNT National Exams, for all Patient Care Technicians. Your Feedback and Suggestions are always welcome and are critical to our success! Each suggestion will be reviewed and considered.

FAQs

download-btn1check out our FAQs below before you post a question in the forum or contacting DPT, try to search for the keywords related to your issue as it is possible there is an answer in the forums already.

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Q: Are you associated with the Bonent or Nephrology Nursing Certification Commission?

A: No, DPT, LLC is not affiliated with or endorsed by any official testing organization. All organizational and test names are trademarks of their respective owners. (CCHT, CHT, CCNT)

Q: Are your exam questions exactly like the Bonent or Nephrology Nursing Certification Commission?

A: No, it is a violation of Dialysis-Practice-Test.com exam policy to attempt to recreate test questions from the exam. Our questions are in the same format as the Bonent exam and were derived from current:
• American Nephrology Nurses’ Association (ANNA)
• National Association of Nephrology Technicians (NANT)
• National Kidney Foundation (NKF)
• Kidney Disease Outcomes Quality Initiative (K/DOQI™ (NKF)
• US Renal Data System (USRDS)
• Fistula First program
• American heart Association (AHA)
• Polycystic Kidney Disease Foundation Foundation (PKD)
• Centers for Medicare & Medicaid Services (CMS) Conditions for Coverage
• Centers for Medicare and Medicaid Services (CMS)
• National Kidney Disease Education Program (NKDEP)
• National Institutes of Health (NIH)
• The Kidney & Urology Foundation of America (KUF)
• American Society of Nephrology (ASN)
for the CCHT / CHT or CCNT along with our own experiences as Dialysis Technician.
We then verified that each answer could be substantiated using current text and course material for CCHT/ CHT or CCNT.
This site is to be used as a study guide only. In no way is it meant to replicate Bonent or Nephrology Nursing Certification Commission exam questions.

Q: I can’t log into the site. What is wrong?

A: It could be many things, but we find that 7/10 times the user is not typing their log-in and password in correctly. try clearing your browsers cache and or quitting and then restarting the web browser. If you are still unable to complete the process please email us at support@dialysis-pracitice-test.com

Q:The site logged me out. Why?

A: When you log into the site a session cookie is set in your web browser. If you remain idle in any portion of the site for more than 10 minutes it will log you out. This is a security feature to prevent unauthorized access to your account should you leave it open at an Internet cafe, firehouse or other public Internet access facility.

Q: I want to sign up! How do I pay?

A: DPT uses Paypal as our payment source who offers payment options which require the use of either a VISA, MasterCard, Discover or American Express or if you have an existing Paypal Account and you have a balance, you can pay from your balance.

Q: May I use my debit card on Paypal?

A: Only if it has a VISA/MasterCard Logo on it and you would need to use it as a credit purchase.

Q: I already have a Paypal Account. Can I pay from my Paypal Account Balance?

A: Yes, however you would need to access your account through our Registration Process.

Q: Does DPT accept Checks or Electronic Check payment?

A: No. DPT does not accept paper checks or Electronic Checks.

Q: Does the 100% Money-back Guarantee apply to all Memberships?

A: No. Please review our Disclaimer Policy & Terms of Use Policies.

Q: I failed my National Exam and I qualify for the 100% Money-back Guarantee. How do I request a refund?

A: Submit a Refund Request through our Contact Us Page.

Q: I failed my National Exam but do not qualify for a refund. I would like to Renew my Membership. Do I need to Register again?

A: Yes. We are sorry that you did not pass your National Exam. Yes, you will need to complete our Registration Process, as we do not retain any credit card or payment information. We do however retain your log-in credentials, so you may use the same User Name and Password.

Q: Does DPT record and store my Credit Card Information?

A: No. DPT does not retain any information with regards to your payment option. We use Paypal as our payment processor, for a better understanding of what PayPal does with your personal information, please review their privacy polices.

Q: How secure is my payment?

A: Payment Security: DPT LLC does not collect credit card information. Credit Card payments are processes by Paypal.com Inc. through a 128-Bit SSL encrypted secure server for the highest security on the net!

Q: I am a Clinic Manager and I would like to purchase a Membership for my Clinic. Can I do this?

A: Yes. This is considered a Corporate Membership. Please use the Contact Us Form or by calling us directly @ 1-888-258-5164.

Q: I am a Director of a Technical School and would like to purchase a Membership for my students. Can I do this?

A: Yes. This is considered a Corporate Membership. Please use the Contact Us Form or by calling us directly @ 1-888-258-5164.

Q: Yikes! I accidentally purchased 2 or more memberships and I only wanted to purchase 1. What do I need to do to be refunded?

A: Please submit a Contact Us Form. Please include the Payer Name, User Account Email Address and Purchase Dates. All are required for processing. DPT will issue your refund within 48 hrs, however you will need to allow 7-10 Business Days for your financial institution to process.

Q: My Credit Card was declined when I tried and register. Why?

A: Why is my credit card being declined? If you are attempting to pay for a membership, and receiving a message that the card has been declined, there are a few possible reasons. You will need to check with your bank or card provider as the declined message is not coming from our software; It is coming directly from your bank or card provider not allowing our payment processor to place the charge. Unfortunately, we do not receive specific information about why the card/charge is being declined, therefore we are unable to provide you with an explanation. Can I pay with a debit card? Yes! Our payment processor, Paypal.com, does accept both credit and debit cards. Many customers are able to use debit cards without any issue, but the decision about whether a particular transaction (debit/credit) is allowed, is made by your bank or card provider.

Q: My account is active but I cannot log in?

A: This can be due to an array of reasons, Please review the below to Troubleshoot:
Verify your log in credentials: ie. Username (email address used )
Verify your Password: (Our site is case sensitive) If entering your password correctly you may need to try resetting your password.
Account access permissions : Does your membership include the area that you are attempting to access or does it include access to the use of other devices?
24 Hr, 1 wk & 2 wk Memberships do not include Mobile App (Android/IPhone) access. For further review of this please see our Terms of Use Agreement, Disclaimer Policy

Q: I answered the question correctly but it was marked incorrect. I would like to dispute this. How do I do submit a dispute?

A: While logged in to the test center, whether through the website or mobile app, members have the ability to submit feedback on any question or rationale. To do this please use the Question Feedback form located on the right hand side of your screen. Please note: this provides us with the proper question id which is necessary to address your concern. Do not use any of the contact us forms or other form submissions for question feedback issues, as this will delay or impact our ability to address your concern.

Q: How do I reset my password?

A: To reset your password, please visit our Reset your Password Form. You will need to provide your username and a response will be sent to your email. If you are unable to reset your password, please contact us through our Contact Us Form.

Q: Can I access the Testing Center through my Mobile Browser (i.e. Google, Chrome, Internet Explorer, Firefox, Safari)

A: Dialysis Practice Test has a Responsive Theme. This allows the user to view our website on any mobile device, however while logged into the DPT Testing Center through a mobile browser may cause functionality and/or layout issues. We request that members with mobile app access, use the DPT Mobile app (Android/IPhone) when using your mobile devices. For members without mobile access please use your Desktop, Laptop or Tablet for best viewing results.

Q: I am having layout and functionality issues with your site. I think it is a glitch, how do to report this?

A: Commonly these issues are due to local environment, i.e. an outdated browser, internet connections and speed, however, glitches/bugs may appear periodically throughout different areas of our service, i.e. testing center, mobile app and live agent support. When experiencing an issue regardless of issue we ask that you notify us immediately via the Support Page, Report a Bug. We ask that you provide as much information as possible.
Type of Device (Desktop, Laptop, Tablet, Mobile (Android/IPhone)
Which mobile app are you using? Android or Iphone
What browser and or version are you using?
Provide details of which page you were on and which buttons you may have selected when this issue occurred. If there is a glitch in our site, this will assist our Technical Team to recreate the issue.

Q: I purchased a 6 month membership but took my test early. Can I let anyone else use my account?

A: No. According to our Disclaimer Policy there is to be no account sharing under any circumstances.

Q: How can I find out if I qualify for a Refund?

A: There are a few ways for you to verify this.
Log in to your account
Please click on ‘My Profile” (visible in website and mobile app)
Review the Guarantee Eligibility section. In this section you can see your eligibility stats. (IE. Avg. Score, % usage of database, Membership eligibility)
For a full understanding of all DPT Guarantees, please re-review our Disclaimer Policy.

Q: I took my test early and I no longer need an active membership. Can I get a partial refund?

A: All Memberships Purchases are non-refundable outside of the terms set forth in our Disclaimer Policy.

Q: I purchased a Membership but I now want a different Membership package. How do I do this?

A: At this time, Members can upgrade their membership at anytime. Depending on the type of the original membership purchased, you can allow it to expire and then re-register and purchase the desired membership. (i.e. 24hr, 1wk or 2wk)

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Support

Updated on 2016-03-22T15:13:44+00:00, by DTP Admin.